When the first caregiver did not work out, I gave Synergy a second chance with another caregiver. I worked with two different Synergy caregivers. My concern with Synergy comes down to their poor training, management, and oversight of their caregivers. I hired Synergy to help care for my elderly mother. Not only was my mother’s care compromised, but Synergy still billed me for every single minute without exception, despite being fully aware of this. Even after talking to Synergy several times, giving a second caregiver a chance, etc., this still continued.
How even more serious, where an elderly person’s well-being is at stake. What would that say about the company you hired, their culture, and business practices. Think about how you would feel if you paid contractors out of your own pocket, to come into your house for 8 hours a day to renovate your home, and they spent over half their time relaxing on their cell phones.
Given the behavior across multiple Synergy caregivers, I cannot fault them, as the root cause can be attributed to poor oversight, training, and business practices. I would have been totally fine had they used their phones occasionally during the day. As an example, both caregivers were on their cell phone over half of their time. Unfortunately, my overall experience with both was very similar. Michael_9 I hired Synergy to help care for my elderly mother.
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